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Simplify Complexity with CALM

CALM stands for Conversational AI with Language Models. It’s a generative AI native approach to building contextual AI assistants in Rasa Pro. With the core modules below, your AI Assistant can leverage language models to better understand and help your customers.

Dialogue Understanding

  • Cutting-edge contextual conversation understanding
  • Leverage language models to navigate nuanced customer journeys
  • Handle common conversational patterns such as digression, correction, and disambiguation out of the box

Contextual Dialogue Manager

  • Design and define user journeys and business processes with Flows
  • Together with Dialogue Understanding, activate, and navigate between Flows based on customer requests
  • Ensure customers are only exposed to pre-defined user journeys


Contextual Response Rephraser

Out of scope is now in scope. Try our Contextual Response Rephraser and never leave your users hanging again with the words “I don’t understand”.



Simplify Dialogue Management with Flows. Define user journeys in the form of modular step-by-step conversation flows that can be activated and linked with CALM.


Enterprise Search

Expand your scope rapidly with Enterprise Search. Accurately answer questions in conversation from a knowledge base.

Foundational Rasa Pro Capabilities

Extend our open source framework with analytics, security and observability capabilities.


Enterprise-grade security and privacy controls to keep your data, and your customer’s data safe.

  • PII Data Management solution to secure customer data and remain compliant
  • Daily Security Scanning to ship regularly patched Docker images
  • Secrets Management powered by Vault


Assess the quality of your Rasa Assistant performance to ensure each new release is confidently deployed with:


Advance your deployment capabilities with Rasa Pro.

  • Deploy on-premises or in your private cloud with our Kubernetes Helm charts
  • Or choose Rasa-as-a-Service for a fully managed service running the Rasa Platform in your preferred cloud


Built-in Multi-Channel Connectors plus endpoints to connect with databases, APIs, voice IVRs, and other data sources.


OpenTelemetry-based tracing to help you debug, resolve performance bottlenecks, and optimize LLM costs by tracking requests between different components of the system.


Track and visualize Rasa Assistant performance.

  • Use our conversation analytics pipeline to track assistant metrics in the tooling (BI tools, data warehouses) of your choice
  • Add Real-Time Markers to track key moments in your customer journeys for targeted analysis

Rasa Pro

Rasa Pro Solution Sheet

Read more about all of the features and capabilities of Rasa Pro, our pro-code conversational AI framework and infrastructure suite.

Download the Solution Sheet

Try it, build it, scale it!