Customer Success & Support
Leverage our expertise to maximize the value of Rasa
Our customer success and support programs are designed to help the world’s largest brands achieve their business objectives with conversational AI
Proactive premium support
Enabling your team throughout the full lifecyle from project initiation to ongoing optimization - with enterprise-grade, service level agreement-based support and an extensive customer success program
Meet our customer success team
Our customer success team is here to help you maximize the value of Rasa and get to market faster.
Customer Success Manager (CSM)
Your Rasa CSM will ensure a clear focus on meeting your business needs and objectives as your primary liaison into Rasa. They’re your advocate within Rasa.
- Design and drive onboarding, development, and adoption plans
- Manage all communication & escalations
- Develop long-term mutual strategic success plan
- Coordinate meetings with Rasa leaders from Product Design, Product Management, AI Research, Engineering, and our founders
Customer Success Engineer (CSE)
Your Rasa CSE offers deep expertise and a proactive approach to helping solve architectural, design, and development challenges.
- Expert technical consulting according to Rasa best practices
- Architecture assessment & guidance
- Code reviews & training data reviews
- In-depth preview of upcoming feature releases to allow for effective sprint planning
Technical Support Engineer (TSE)
Technical Support for developers and business users per a response time SLA.
- Optimization, guidance, and support on complex troubleshooting
- Quick turn-around for minor bug fixes, patches, and recommended adjustments to customer's systems/environments
- Monthly support metric review