Customer Success Manager (CSM)
Your Rasa CSM will ensure a clear focus on meeting your business needs and objectives as your primary liaison into Rasa. They’re your advocate within Rasa.
- Design and drive onboarding, development, and adoption plans
- Manage all communication & escalations
- Develop long-term mutual strategic success plan
- Coordinate meetings with Rasa leaders from Product Design, Product Management, AI Research, Engineering, and our founders
Customer Success Engineer (CSE)
Your Rasa CSE offers deep expertise and a proactive approach to helping solve architectural, design, and development challenges.
- Expert technical consulting according to Rasa best practices
- Architecture assessment & guidance
- Code reviews & training data reviews
- In-depth preview of upcoming feature releases to allow for effective sprint planning
Technical Support Engineer (TSE)
Technical Support for developers and business users per a response time SLA.
- Optimization, guidance, and support on complex troubleshooting
- Quick turn-around for minor bug fixes, patches, and recommended adjustments to customer's systems/environments
- Monthly support metric review